Comments and cash dividend »
Whilst the results have been impacted by a decline in business volumes of 14% to R2.1 billion
(2010: R2.4 billion) they are reflective of ongoing actions taken to improve underwriting
profitability and challenging market conditions.
These actions, alongside the implementation of a number of claims initiatives, have positively
impacted the cost of claims which, at R1.1 billion, reflect an 18% improvement from R1.3 billion in
the prior period, despite major weather-related losses in the first quarter of the year. Expenses have
been well controlled and reflect the benefits from the business transformation programme in 2010
and additional initiatives undertaken in the first half of the year.
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