Comments and cash dividend »
The results for the year have been impacted by a decline in business volumes of 16% to R3.9 billion (2010: R4.6 billion), offset by improved loss ratios and operational efficiencies. Ongoing management actions continue to further improve profitability and growth.
Despite major weather-related losses in the first quarter of the year, the implementation of a number of claims initiatives has positively influenced the cost of claims which, at R2 billion, reflect a 23% improvement from R2.6 billion in the prior period.
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