We have introduced one consistent and uniform way of doing business – The Zurich Way, which builds on the things we already do well and aims to instill common business processes and methodologies. It also promotes the highest operational standards as well as common values and principles.
The Zurich Way encourages our employees to continually build their skills and to share their knowledge and best practices. It provides tools and metrics to analyse our processes and measure their efficiency and effectiveness. It also helps us to grow profitably through offering a consistent customer experience.
Between 2004 and 2006, The Zurich Way produced operational improvements of USD 1.5 billion, and for the years 2007-2009 is expected to generate a further USD 2 billion in after-tax improvements. About 80 percent of these are sustainable long-term benefits.
We are changing the culture and raising the bar for all our employees. With common business processes, shared values and a shared culture, we are confident we can serve our customers better and generate sustainable growth and profit for our shareholders.
