SAIA, in conjunction with the Life Offices Association and SAFSIA, launched the Insurance Fraudline early in November. This service has been outsourced to a professionally managed and independent reporting service. The contact centre is equipped with state-of-the-art technology and is managed and operated by a team of dedicated, skilled and experienced professionals. It operates 24 hours a day, 365 days a year, in five languages – English, Zulu, Afrikaans, Xhosa and Sotho.
The objective of the Insurance Fraudline is to combat fraud emanating from consumers, service providers and employees. The benefits to an organisation such as ourselves includes an improvement in our bottom line. This facility will also alert us to weaknesses in our processes and place us in a position to tighten controls. For the consumer the greatest benefit is that, as fraudulant activities decrease, the need for insurers to take drastic remedial action will, to some extent, be alleviated.
As members of the Association, we have agreed to display the logo wherever possible, to assist the SAIA to market this facility. We appeal to you, our broker partners, to do what you can to promote the Insurance Fraudline, which will be greatly beneficial to the South African insurance industry as a whole.
If you are able to assist, a high resolution jpeg file of the logo is available from the Association.
