PERSONAL LINES POLICIES New claims procedures - Internet Monthly Product
As part of our ongoing efforts to provide you, our brokers, with an enhanced claims service, all new personal lines claims will, with immediate effect, be handled by our local Central Processing Unit (CPU) structure and not by the Customer Service Centre in Johannesburg.
Details of our processing units are as follows:
Cape Town CPU
Durban CPU
Johannesburg CPU
Eastern Cape
Western Cape
Free State
KwaZulu-Natal
Mpumalanga
All Gauteng Sales Areas
We believe this decision will enhance our claims service capabilities.
