Business model and performance
Message from Chief Executive Officer Guy Munnoch
In my first few weeks at Zurich South Africa I have taken the opportunity to review the current business model and performance of the business. This has been achieved through engagement at all levels, including visits to Zurich offices and detailed discussions with a number of brokers.
As part of our 100-day plan to review the strengths and opportunities for the business, my Executive Team and I are looking at a number of areas to support profitable growth on both sides of the insurer/broker partnership. Some changes may be inevitable but these will be targeted to specific areas which I am confident will bring added value and which will be sustainable over the longer term. Successful companies are those that strive to improve year on year and Zurich seeks to demonstrate its ability to foster even stronger broker relationships by working closely with each of you.
Our global brand continues to provide credibility and stability to the local operation and provides a quality market for you and our mutual customers. In addition to offering market security and quality, we also intend to improve service delivery and product innovation for the benefit of you, the broker, and our ultimate policyholders.
I look forward to meeting as many of you as possible over the coming weeks and months. In the mean time, thank you for your continuing support.
