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Chairman's Report

On behalf of the Board of Directors, I have great pleasure in presenting our first integrated report which incorporates the annual financial statements.

Despite it being a difficult year, in 2011 Zurich posted a general insurance result of R142.8 million and an underwriting surplus of R62.3 million.

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About this report

This is our first integrated report which was guided by King III and the Integrated Report Committee's Framework for Integrated Reporting. Like our past annual reports, this document contains a lot of important information which will give you an integrated view of our business strategy, performance and prospects.

Our integrated report has not been independently assured as a whole this year. We are assessing all internal and external assurance already in place and aim to achieve full assurance by December 2013.