Zurich HelpPoint is the collective term for the many guidance, solution and service offerings we deliver that capture our commitment to putting customers and brokers at the heart of all we do. When we ask customers and brokers what they want most from their insurer – the clear and definite answer is help – delivered when it matters most . . .
Help that understands their lives and business.
Help that shortens the distance between problems and resolution.
Help that adapts and changes as needs and requirements change.
Help that goes the extra mile.
Help that understands the world they live in.
Our 4 Zurich HelpPoint customer principles
We will gain insight into our customers’ personal and business lives to allow us to demonstrate genuine customer centricity through:
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developing a deep customer understanding;
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delivering insightful guidance, with a global perspective if appropriate;
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being fast, fair and easy to deal with; and
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demonstrating a genuine customer ethos.
Our 4 Zurich HelpPoint broker principles
We will support our brokers to grow and develop their business profitably through the delivery of a segmented value proposition that:
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provides appropriate access to our insurance experts;
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offers ease of access to our Zurich products and propositions;
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delivers the level of service excellence that the relationship with us merits; and
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provides specific support activities to share knowledge or expertise.
This is how Zurich delivers for our customers and brokers when it matters most. And it is what we believe sets us apart from other companies. It is what drives our continued, relentless focus on proposition development, product differentiation, thought leadership and service excellence as we know that by listening to your feedback and views, we can place the right level of resource and effort around the areas that matter most to you.
Zurich HelpPoint forms a core element of our customer and broker centricity objective, and during 2010 we will be communicating and engaging on this further as we implement our multisegment strategy.
