SAIA, in conjunction with the Life Offices Association and SAFSIA, launched the Insurance Fraudline early in November 2002. This service was out-sourced to a professionally managed and independent reporting service. The contact centre is equipped with state-of-the-art technology and is managed and operated by a team of dedicated, skilled and experienced professionals. It operates 24 hours a day, 365 days a year, in five languages – English, Zulu, Afrikaans, Xhosa and Sotho.
The objective of the Insurance Fraudline is to combat fraud emanating from customers, service providers and employees. The benefits to an organisation such as ourselves include an improvement to our bottom line. The facility will alert us to weaknesses in our processes and place us in a position to tighten controls. For the customer the greatest benefit is that, as fraudulent activities decrease, the need for insurers to take drastic remedial action will, to some extent, be alleviated.
As members of the Association, we have agreed to display the logo wherever possible to assist SAIA to market this facility on our website, letterheads and as many other applications as possible.
