Financial Advisory and Intermediary Services (FAIS) Act
The General Code of Conduct has specific duties that relate to members of the industry and includes the need for product suppliers to furnish certain information (about the product supplier) to customers. In compliance hereof, the following information is disclosed:
Product supplier details
Name: Zurich Insurance Company South Africa Limited
Authorised Financial Services Provider Number: 17703
FAIS Licence Information: Categories: Personal & Commercial Lines
Claims procedure for insureds
On the happening of any event, which may result in a claim under the policy, please notify your intermediary (if applicable as indicated on your policy disclosure notice). ALTERNATIVELY, our Central Processing Unit or Customer Service Centre as indicated on your policy disclosure notice or, you could obtain the contact details by dialing the following telephone number +27 (0) 11 370 9111.
If you are dissatisfied with the way in which your claim is being handled
Please contact the Manager of the Central Processing Unit/Customer Service Centre as indicated above.
If you have any other non-claims related complaints
Please contact your intermediary (if applicable and as indicated on your policy disclosure notice). ALTERNATIVELY, the Manager of the Sales Office as indicated on your policy disclosure notice.
Other contact details
Compliance Officer/Department
The FAIS Compliance Officer
Zurich Insurance Company South Africa Limited
Legal & Compliance Department
PO Box 61489, Marshalltown, 2107
Telephone +27 (0) 11 370 9111
Facsimile +27 (0) 11 370 9910
Email fais@zurich.co.za
Short-Term Insurance Ombudsman
The Short-Term Ombudsman
PO Box 32334, Braamfontein, 2017
Telephone +27 (0) 11 726 8900
Facsimile +27 (0) 11 726 5501
